SHIPPING POLICY

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Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

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We gladly accept returns and exchanges

Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

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We accept cancellations

But only if made within 24 hours of placing order, if the items have already been dispatched you will need to return them for a refund using the usual process as mentioned above.

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

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Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.